Quick overview
NDAX (National Digital Asset Exchange) is a Canadian cryptocurrency trading platform. This page explains how to log in, set up 2FA, troubleshoot common problems, and contact support if you need help.
How to log in (step by step)
- Open the official NDAX portal: portal.ndax.io — Login.
- Enter the email address you registered with and your password.
- After successful credential verification you will be prompted for a 6-digit two-factor authentication (2FA) code from your authenticator app (Google Authenticator, Authy, etc.).
- Enter the 6-digit code and complete sign-in to access your dashboard.
Setting up and managing 2FA
Two-factor authentication is required each time you sign in. To set it up: log in, go to Settings → Two Factor Authentication, scan the QR code with your authenticator app and save your 16-digit seed in a secure offline place. If your phone time is out of sync, 2FA codes may fail — ensure your device clock is set to automatic.
Common login problems & troubleshooting
- Forgot password: Use the “Forgot Password” link on the NDAX login page to request a reset email.
- 2FA code not working: Check your phone’s time settings and that the authenticator app is showing codes for NDAX. If you still can’t sign in, start the 2FA reset process via NDAX support.
- No reset email: Check spam/junk folders and ensure you are checking the email address registered to your NDAX account.
For step-by-step articles and walk-throughs, the NDAX Support Center provides targeted guides and contact options.
Contact NDAX support (Canada)
If troubleshooting steps don’t help, contact NDAX Support. In many cases you can open a support ticket or use live chat from the NDAX support pages. Phone support details and business hours are available on the official site.
Security reminders
Never share your NDAX password, 2FA seed, or recovery codes. NDAX uses cold storage, multi-signature protections and industry security standards — but your account security also depends on strong personal practices (unique password, hardware wallet for large holdings, and careful phishing awareness).